Lead Engagement Specialist

Summary of tasks and work goals

We are seeking an enthusiastic and results-driven Lead Engagement Specialist to join our expanding team at Ly Gia Vien. 

The Lead Engagement Specialist will play a critical role in our sales process, focusing on lead generation and customer outreach. This position will be responsible for identifying and qualifying potential leads, as well as passing them on to our Account Executives. The successful candidate will have excellent communication skills, a customer-centric approach, and a proven track record of contributing to sales growth.

Working time and place

• During time: Monday to Saturday morning (9:00 - 13:00; 14:00 - 18:00)
• Working place: SATRA Building - No.58 Dong Khoi, Ben Nghe Ward, District 1, HCMC.

Gross income: Negotiation

JOB DESCRIPTION

Lead Generation

• Research and identify potential leads and prospects within the target HORECA market.
• Utilize various online and offline resources to generate leads.
• Collaborate with the marketing team to align efforts for lead generation.

Outreach and Qualification

• Initiate contact with leads through phone calls, emails, and other online communication channels.
• Engage with leads to understand their needs, provide product information, and qualify their interest in our offerings.
• Maintain accurate and up-to-date records of lead interactions in the CRM system.

Lead Nurturing

• Build and maintain strong relationships with leads by providing exceptional customer service and timely follow-ups.
• Educate leads on the benefits and features of our products and services.
• Identify and address any objections or concerns while highlighting the value of our offerings.

Lead Handoff

• Work closely with the Account Executives to transition qualified leads for further sales discussions.
• Provide comprehensive lead information and insights to ensure a smooth transition in the sales process.

Sales Support

• Collaborate with the sales team to support their efforts in achieving sales targets.
• Assist in the preparation of sales materials, quotes, and proposals.

Perform other tasks as assigned by superiors.

RECRUITMENT STANDARDS

Professional Knowledge

• Professional qualifications: A bachelor's degree in Business, Marketing, or a related field is preferred.

Professional Competence

• Working experiences
• Proven experience in inside sales, lead generation, or a related sales role.
• Knowledge competence
• Ability to understand and effectively communicate product features and benefits.
• Detail-oriented with the ability to maintain accurate records and follow processes.
• Knowledge of the HORECA industry or similar segments is a plus.
• Proficiency in CRM software and Microsoft Office Suite.

Working Skills

• Languages
• Good English ability.
• Fluent in Vietnamese language
• Excellent communication and collaboration skills.
• Soft skills
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Self-motivated, goal-oriented, and able to work both independently and as part of a team.

Other Requirements

• Gender: Both
• Personal qualities: Repsonsibility and moving spirit
• General ability
• Always active in work, hard working to learn and update new knowledge.
• Able to work under pressure
• Good healthy