Summary of tasks and work goals
At Ly Gia Vien, we are seeking an experienced and dedicated Key Account Manager to join our team. This position is focused on managing our most important clients within the premium segment. Key Account Managers are responsible for delivering personalized service, understanding the unique needs of our top clients, and ensuring their complete satisfaction with our products and services.
Working time and place
- During time: Monday to Saturday morning (9:00 - 13:00; 14:00 - 18:00)
- Working place: SATRA Building - No.58 Dong Khoi, Ben Nghe Ward, District 1, HCMC.
Gross income: Negotiation
Key Client Management
- Build and maintain strong, long-term relationships with key clients in the premium segment.
- Serve as the primary point of contact for these clients, ensuring personalized attention and service.
- Conduct thorough assessments of each key client's specific needs, preferences, and goals.
- Understand their business and operational requirements to tailor solutions accordingly.
- Create customized account development plans for each key client to optimize their experience and satisfaction.
- Identify opportunities for upselling and cross-selling based on their needs.
Communication and Support
- Be readily available to address client inquiries, concerns, and requests.
- Provide prompt and effective solutions to meet their needs.
- Maintain in-depth knowledge of our product offerings, including features, benefits, and applications.
- Educate key clients about the value of our products and assist them in making informed decisions.
- Continuously assess key clients' satisfaction and gather feedback on their experiences with our products and services.
- Proactively address any issues and concerns to maintain high levels of satisfaction.
- Collaborate with the sales team to identify growth opportunities within key accounts.
- Develop strategies to expand business with these clients.
Contract and Agreement Management
- Manage contracts, service agreements, and terms with key clients.
- Ensure that all agreements are aligned with company guidelines and client needs.
Perform other tasks as assigned by superiors.
- Professional qualifications: A bachelor's degree in Business, Marketing, or a related field is preferred.
- Working experiences
- Proven experience in key account management, ideally in the premium or B2B segment.
- Knowledge competence
- Customer-focused mindset and a deep commitment to client satisfaction.
- Proficiency in CRM software and Microsoft Office Suite.
- Good English ability.
- Fluent in Vietnamese language
- Excellent communication and collaboration skills.
- Soft skills
- Strong communication and negotiation abilities.
- Exceptional relationship-building and interpersonal skills.
- Gender: Both
- Personal qualities
- Responsibility and moving spirit
- General ability
- Always active in work, hard working to learn and update new knowledge.
- Able to work under pressure
- Good healthy